Question 1

What sizes of carpet runners do you offer (widths and lengths)?

Accepted Answer

We offer standard widths from 3 ft to 6 ft, with lengths typically ranging from 10 ft up to 50 ft for most events. For special layouts, we can discuss custom cuts or multiple runners to cover longer distances or unusual floor plans.

Question 2

What colors are available, and can you match a theme or brand color?

Accepted Answer

We carry popular event colors such as classic red, black, white/ivory, navy, royal blue, and other on-trend shades for weddings, proms, and corporate events. If you have a specific theme or brand color, we will work with you to find the closest available match from our color range or a special-order option when possible.

Question 3

Do you offer custom sizes or logo-printed carpets?

Accepted Answer

Yes, we can often provide custom lengths and, in many cases, custom widths for larger projects, subject to production lead time and minimums. Logo-printed or branded carpets may be available for corporate and VIP events; please contact us with your artwork and event date so we can confirm options and pricing.

Question 4

Are the carpets suitable for outdoor use?

Accepted Answer

We offer options suitable for covered outdoor areas, such as under tents, canopies, or entryways on solid, level surfaces. For fully exposed outdoor use (rain, direct sun, grass, gravel), we will recommend specific products and installation methods to ensure safety and appearance, and we may limit what we can provide based on weather or ground conditions.

Question 5

Are the runners reusable, or are some single-use/disposable?

Accepted Answer

We stock both durable, reusable event carpets and lighter-weight runners designed for one-time use. For rentals, carpets remain our property and are cleaned and reused when they meet our quality standards; for some budget aisle runners, we may offer disposable options intended for a single event and not returned.

Question 6

Do you provide padding or underlayment for trade show or expo booths?

Accepted Answer

Yes, for trade shows and expos we can provide padding or underlayment to improve comfort and appearance in your booth. Padding availability and pricing depend on booth size and venue requirements, so please let us know your floor plan when requesting a quote.

Question 7

How is pricing calculated (by length, by event, by square foot)?

Accepted Answer

Pricing is typically based on size (length and width), material type, and whether the carpet is standard or custom. Installation complexity, event duration, and additional services (like padding or accessories) may also affect the final price.

Question 8

Is there a minimum order or minimum length?

Accepted Answer

Yes, we usually have a minimum order value or minimum length for rentals or purchases to cover handling and setup costs. We will let you know the current minimums when you request a quote so you can plan accordingly.

Question 9

What is included in the price (carpet only, or also delivery, installation, and pickup)?

Accepted Answer

Your quote will clearly state what is included, but we can price either carpet-only or full service with delivery, professional installation, and pickup. Please specify which option you prefer so we can provide accurate pricing for your event.

Question 10

Do you charge extra for stairs, long distances from loading dock, late-night installs, or rush orders?

Accepted Answer

Additional fees may apply for installations involving stairs, difficult access, long pushes from loading areas, after-hours or early-morning installs, or last-minute bookings. We will review your venue details and timeline in advance so any extra charges are disclosed before you confirm your order.

Question 11

How far in advance should I request a quote or book?

Accepted Answer

For best availability and color choice, we recommend contacting us at least 3–4 weeks before your event. Larger events, custom sizes, and branded carpets may require more lead time, so please reach out as early as possible once your date and venue are confirmed.

Question 12

How do I place an order or reserve my date?

Accepted Answer

You can reserve your date by approving your quote and signing our rental agreement, either online or by email. Your booking is confirmed once we receive the required deposit and written approval of the order details.

Question 13

Is a deposit required to confirm the booking, and how much is it?

Accepted Answer

Yes, a deposit is typically required to secure inventory and schedule your installation. The deposit amount is usually a percentage of the total order and will be clearly listed on your quote and invoice.

Question 14

When is final payment due, and what payment methods do you accept (card, ACH, cash, checks)?

Accepted Answer

Final payment is generally due a set number of days before the event date, or upon delivery for certain orders. We accept common payment methods such as major credit/debit cards and electronic payments; please ask us about any additional options we may support.

Question 15

What is your cancellation or rescheduling policy (deadlines and fees)?

Accepted Answer

Cancellations and rescheduling are subject to our standard policy, which includes deadlines by which you can change or cancel with reduced or no fees. After those deadlines, deposits may become non-refundable and additional charges may apply if materials have been ordered or labor scheduled.

Question 16

Can I make changes to size, color, or quantity after booking?

Accepted Answer

Change requests are welcome, but they are subject to availability and production timelines. We will do our best to accommodate adjustments; however, significant changes made close to the event date may incur fees or may not be possible if materials are already cut or reserved.

Question 17

Do you deliver and install the carpet runners, or is it customer pick-up?

Accepted Answer

We offer full delivery and professional installation for most events, and in some cases we may also offer customer pick-up for smaller, simpler orders. Let us know your preference, and we will explain which options are available for your location and event type.

Question 18

Which areas or cities do you service, and is there a travel or delivery fee?

Accepted Answer

We primarily serve our local region and surrounding areas, with the ability to travel farther for larger events by arrangement. Delivery and travel fees depend on distance, venue access, and order size, and will be itemized in your quote.

Question 19

What time will you arrive for setup, and when will you return for teardown?

Accepted Answer

Setup and teardown times are coordinated with your event schedule and venue access windows. We will confirm a specific arrival window and pickup time in advance and keep in touch if any adjustments are needed.

Question 20

Can you do same-day install and strike, or overnight installs?

Accepted Answer

Yes, we can often accommodate same-day install and strike or late-night/early-morning work, depending on availability. These services may involve additional labor charges, which we will outline before you confirm.

Question 21

Do venue staff or clients need to be present during installation?

Accepted Answer

We primarily need guaranteed access to the venue and any required contact information for security or loading. Having a client or venue representative on-site is helpful to confirm placement and any last-minute details, but we can also work from a clear floor plan and written instructions when needed.

Question 22

Will you tape or secure the carpet to meet safety requirements?

Accepted Answer

Yes, our team will secure the carpet using appropriate tape or other methods suitable for the venue’s flooring and policies. We always aim to install in a way that helps prevent trips or movement while also protecting the underlying floor.

Question 23

Weddings: How long should the aisle runner be, and how do I measure my ceremony aisle?

Accepted Answer

Measure from the point where you want the wedding party to enter (often the back of the ceremony space) to the front of the altar or arch, then add a little extra so the runner can be neatly positioned. Share the aisle length and width with us, and we’ll recommend the closest standard size or a custom length if needed.

Question 24

Proms: Can you provide a red carpet entrance package with stanchions, ropes, and backdrop?

Accepted Answer

Yes, we can often create a full red carpet entrance experience with the carpet runner plus add-on items like stanchions, ropes, and a photo backdrop, depending on availability. Let us know your theme, expected guest count, and space size so we can suggest a package that fits your event.

Question 25

Trade shows: Can you cover my whole booth and aisles, and can you handle multi-day shows?

Accepted Answer

We can carpet your entire booth area and, when allowed by the show organizer, adjacent aisles or custom pathways. Our services are designed to support multi-day events, and we can coordinate installation and removal around official move-in and move-out schedules.

Question 26

Corporate / VIP events: Do you offer branded carpets or step-and-repeat backdrops with the runner?

Accepted Answer

For corporate and VIP events, we can often provide branded carpet options or pair your runner with a branded step-and-repeat backdrop. We’ll review your artwork, event timeline, and budget to recommend suitable materials and formats.

Question 27

What happens if the carpet gets stained or damaged during the event?

Accepted Answer

Light wear and minor marks from normal use are expected and included in your rental. Significant stains, tears, burns, or damage beyond normal wear may result in a cleaning or replacement fee as outlined in your rental agreement.

Question 28

Are there extra cleaning or damage fees?

Accepted Answer

If additional cleaning or repair is required due to spills, heavy soiling, or misuse, we may charge a cleaning or damage fee. These fees are assessed after the event based on the condition of the carpet and are detailed in our terms and conditions.

Question 29

Are there materials or activities not allowed on the carpet (confetti, open flame, heavy equipment, etc.)?

Accepted Answer

To protect the carpet and ensure safety, we may restrict certain items such as loose glitter, heavy confetti, open flames, or very heavy equipment directly on the carpet. Please discuss your plans with us in advance so we can advise on what is allowed and suggest protective measures if needed.

Question 30

Can clients move or re-roll the carpet themselves, or must your team do it?

Accepted Answer

For safety and to prevent damage, we generally prefer that our team handle installation and removal. If you need to move or adjust the carpet during the event, let us know beforehand so we can advise you or plan a service visit.

Question 31

Are your carpets flame-retardant and do you have certificates for venues?

Accepted Answer

We use event-appropriate materials, and many of our carpets are manufactured to meet common flame-retardant standards. Flame certificates can usually be provided to your venue upon request; please let us know early if the venue has specific requirements.

Question 32

Do you carry insurance, and can you provide a certificate of insurance to venues?

Accepted Answer

We maintain standard business liability coverage and can typically provide a certificate of insurance if your venue requires one. Please share the venue’s COI requirements in advance so we can issue the correct documentation.

Question 33

How do you ensure the carpet does not slip (tape, non-slip backing, thresholds)?

Accepted Answer

We use suitable methods such as event-grade tape, non-slip backing, and proper edge transitions to help keep the carpet in place. The exact approach depends on the venue’s floor surface and rules about adhesives or fasteners.

Question 34

What info do you need from the client or venue before the event (floor plan, access times, loading instructions)?

Accepted Answer

We typically request the event date and schedule, floor plan or layout, venue address, access times, loading dock or entrance instructions, and any venue rules that affect installation. The more information you share up front, the smoother and faster our setup will be.

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